Drawing from extensive experience of South African users, we’re able to see your site from their perspective to give a quick hypothesis of what we think might be some major issues.
We then meticulously evaluate each screen and score it against extensive heuristics that we have crafted over the years. This is based on hundreds of hours of usability tests and international best practices.
Usability issues are grouped by themes, such as navigation, form design, and affordance. Each issue is measured and rated in terms of its overall impact to help you prioritise fixes.
Recommendations – built on UX theory and best practice – are flagged alongside each issue for ease of reference.
This entire process takes a few days to complete, after which you can assess the recommendations and decide on next steps.