Actionable customer insight 
with UX research

Usability testing & In-depth customer interviews

with UX research…

  • Usability test your app, site, concept, or service

  • Get real customer feedback and insight quickly and easily with in-depth interviews

  • Prioritise next steps with quick wins and expert recommendations

  • Get ongoing customer insight with our new research subscription  

Our UX research areas

These can be once-off projects of part of our research subscription

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Usability tests

Get real feedback from your customers on your current product or future concepts. The most important part of the UX design process.  

 

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Customer research

Contextual and in-depth interviews about specific areas with your customers, staff or stakeholders. This may also included shadowing or diary studies.  → 

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Site & app UX evaluations

Get an in-depth expert review of your site or app’s UX in just a few days. Highlight and prioritise points of pain with quick-win recommendations. 

Making research actionable

There is little reason to do research if you can’t actually use it.

With our comprehensive design background, we are uniquely positioned to help you understand, prioritise and implement change based on the research. We can help with the next steps, strategy, and problem-solving using:

 

Personas

Journey maps

Prototypes

Ideation workshops

Consulting & training

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We do this with an extensive understanding of design thinking, behaviour change and UX theory 

More about this

Over the years we have seen companies run massive research studies and receive 600 slide decks of very comprehensive findings. This may seem valuable on the surface, but it’s often too difficult to actually do anything with these reports. More often than not, they filed away and vaguely spoken about in future meetings.

We strive to make all our findings and recommendations relevant and implementable. We do this by running more frequent, smaller studies, learning each time about what is valuable and what is not for a particular client. In addition to this, we use our design and strategy background to help kickstart ideation sessions, prioritise problem statements, or even help draw out ideal customer journey maps. We don’t just highlight the facts, we help you to convert them into solutions.

Our clients

 

HEALTHCARE

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FINANCE

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Kin

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SERVICES

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Virgin Active logo

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Arc Cosmetics

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Get actionable customer insight