Delightful customer experiences
using Design Thinking
We can help you design them & teach you how
UX design, Service design, & Product management
Turn complex processes into elegant, delightful designs
Understand and exceed your customers’ expectations
Remove business complexity by prioritising customer needs
Our UX and service design tools
Usability tests & research
Get real feedback from your customers on your current product or future concepts. The most important part of the UX design process. →
Journey mapping & service blueprints
Understand and prioritise issues in your current or future customer experience. For service, CX and UX design. →
Site & app UX evaluations
Get an in-depth expert review of your site or app’s UX in just a few days. Highlight and prioritise points of pain with quick-win recommendations. →
Delight your customers by adding emotive, gorgeous interfaces to your experiences. Match your existing brand or come up with a new style. →
5 Day design sprints
Design and test a concept in just 5 days! A condensed Design Thinking process from problem definition to usability testing. →
Training & Coaching
Our practical 2-day in-house training courses and project coaching help integrate Design Thinking tools into your existing processes. →
Agile product management
Establish a customer-centric approach to your Agile process by incorporating UX and Design Thinking techniques. →
How we (usually) work*
* It never really works like this because each project is different, but we like to think of this as our ideal process
Interviews with your target market or usability tests of your current experience. We get an idea of where your are now, what your customer’s needs are, and what problems you are trying to solve. Close stakeholder involvement is also necessary to understand your business needs.
2. Concept design
From ideation to prototypes, we come up with the best solution for the issues we have uncovered, asking “why” as often as possible. Utilising our experience, behaviour change theory, and best practice to create something we can test with customers.
At every stage of the design process we bring in customers to make sure we are on the right track. We can’t do customer-centred design if we’re not speaking to customers, after all! We’ll deal with all the admin of recruiting, screening and incentivising them.
We help you and your dev team build the solution with the customer at the core. Integrating Design Thinking into your Agile process we can make sure you are always building the right thing, in the right way.
We do this using Design Thinking