• Create great customer experiences
    using Design Thinking

    We can teach you how & help you design them

UX design, Service design, and Product management

○  Turn complex processes into elegant, delightful designs
○  Exceed your customers’ expectations and increase loyalty
○  Increase conversion and retention

We can help you with

Usability tests & research

Get real feedback from your customers on your current product or future concepts.


Design easy to use interfaces that customers will understand and enjoy.

Customer journey mapping

Understand and prioritise issues in your current or future customer experience.

Site & app UX evaluations  

Get an indepth expert review of your site or app in just a few days.

UI design

Adding delight to your experiences by producing emotive, gorgeous interfaces that will make people smile.

5 Day design sprints

Design and test a concept in just 5 days! From problem definition to usability testing.

Coaching & training

Our in-house training courses and coaching will show you how to use the Design Thinking tools.

Agile product management

Establish a customer-centric approach to your Agile process.

How we work*

1. Research

Interviews with your target market or usability tests of your current system. We get an idea of where we are now and what problems we are trying to solve.

2. Concept design

From ideation to prototypes, we come up with the best solution for the issues we have uncovered, asking “why” as often as possible.

3. Test

At every stage of the design process we bring in customers to make sure we are on the right track.

4. Build

We help you and your dev team build the solution with the customer at the core. Making sure you are always building the right thing, in the right way.

* It never really works like this because each project is different, but we like to think this as our ideal process.

We do this using Design Thinking

Some of our clients

Nedgroup logo
Healthforce logo
King James digital
Allan Gray
Cipla logo
Cx Partners
Dot logo
Indiefin logo