Articles 

Things we have learnt about UX design, UX research, Service Design and Design Thinking over the years

Be problematic!

Be problematic!

Why it’s important to have a problem focused mindset in the product world and how to avoid reaching for solutions too soon.

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Remote vs in-person UX research

Remote vs in-person UX research

This article is an updated version of one from August 2020 For years we have been advocates of in-person research. Between 2012 and 2017, we (Jacky and Chris) have designed and helped build 4 dedicated UX research labs at Flow Interactive and Deloitte Digital. Over...

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