Design Thinking

Helps you to find and solve the right problem in the right way

Design Thinking steps

Design Thinking is a user-centered methodology that brings customers into the problem-solving process. It’s not about sticky notes, markers and whiteboards. It’s about gaining a deep understanding of the people in your target market, their habits, behaviours and motivators; then creating something they want to use.

Design Thinking can be used for UX design, service design, healthcare, education… really anything that requires creating something that other people will need to use.

There are many tools in the Design Thinking toolbox, but they can all be can be grouped into the above 5 areas: Empathise, Define, Ideate, Prototype and test, and Implement. These may change slightly depending where you look, but we find this structure to be the most effective.

The five stages of Design Thinking


Seeing the world from another person’s point of view
 will help you to understand why they do certain things. You are not the user, so get to know your users.

Creating an emotional connection to the people using your products will not only drive the design but focus your target market, give you totally new perspectives on their needs and build consensus within your team about who you are helping and why.


  • 1-on-1 in-depth interviews
  • Diary studies
  • Shadowing
  • Competitor analysis
Customer research in a township


Creating solutions without truly understanding the problem will more than likely create products that no one will use.

In the definition phase, we analyze any data we have about the people involved (customers, staff, service people…) and we formulate actionable problem statements that will ensure we are solving the right problems for the right people.



  • Personas
  • User journey maps
  • Eco system maps
  • “How Might We…” problem statements
  • Jobs to be Done
Persona workshop


To have a good idea, you need to have a lot of them
. Often the first idea is ok.. but it’s not awesome!

During ideation, we involve stakeholders and experts to push the limits of creativity so we can generate solutions that didn’t seem possible in the beginning.



  • Ideation games
  • Design studio workshops
  • Stimuli & provocation
  • Sketching
Ideation workshop

Prototype & Test

Make concepts real as soon and as cheaply as possible so you can get real feedback.

Visualise the concepts so stakeholders and customers can have a go at experiencing them. Quickly see what works and what needs to change without having to wait until your product is live.



  • Prototypes and wireframes
  • Story boards
  • Service simulations
  • Usability testing
Prototyping at the office


Create a Minimum Viable Product (MVP) and learn what the market will doSee if people are willing to use your product or feature, and are willing to pay for it. Use analytics to measure success and experiment with other options.



  • MVPs and MVP experiments
  • Graphic design
  • Impact mapping and prioritization
  • Customer centric product management
  • DevOps
  • UX-led Agile
  • Data-lead design


Implementing the design

When to use Design Thinking

The Design Thinking tools to answer different questions

Let’s see how we can make your business more customer-centric using Design Thinking