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How Might We

Client Terms and conditions

Version: 03

Summary

Thank you so much for partnering with us. We hope to make working with us as delightful as possible. So in these T&Cs, you won’t find any complicated legal terms or long passages of unreadable text. We want what’s best for both parties, now and in the future, so it’s important that we all understand what we’re signing.

What we agree to

You agree that you have the authority to enter into contracts and agreements on behalf of yourself or your organization as mentioned in the proposal.
 

You will:

  • Give us the assets and information we request, in good time and in the formats we need.
  • Review our work, provide feedback and approval in a timely manner.
  • Be bound by dates we set together—We can only reach our deadlines if you help us to do so.
  • Stick to the payment schedule set out at the end of this contract.

     

We will:

  • Only undertake work that we have the experience and ability to deliver.
  • Do our work in a professional and timely manner.
  • Endeavour to meet every deadline that’s set, and communicate in advance if we won’t be able to.
  • Maintain the confidentiality of everything you give or tell us.

The details

Cancellation

We will work with you as much as possible so you’ll have plenty of opportunities to review our work and provide feedback. We’ll share the relevant files with you as we make them and we’ll be in regular contact.

For project work: If, in the first two months you’re not happy with the direction our work is taking, you’ll give us at least 5 working days notice that you want to stop the project, and pay us in full for all time spent on the project (including the 5 days notice). If there are any usability tests scheduled within 20 working days of the notice you will be charged for the recruitment and admin. If the project has run over 2 months, and you would like to cancel the project, you will need to give us 20 working days notice and will be billed for all the time spent on the project (including the 20 days notice). 

For a usability testing subscription: If for any reason you feel the subscription is not working for you, you are able to cancel at any time giving us at least 20 working days notice. If you have a usability test scheduled in those 20 working days, it will be charged in full.

 

Liability

We will provide designs and recommendations that we believe to be accurate and of the best value to you at the time of delivery, but we are not liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages caused by the implementation of the deliverables.

Copyright

You guarantee that all elements of text, images or other artwork you provide are either owned by yourself or your organisation, or that you have permission to use them.

When your final payment has cleared, copyright will be automatically assigned as follows:

  • You’ll own the deliverables as they are delivered and are able to use them as you see fit.
  • Over and above the agreed deliverables, we’ll give you the editable source files. You should keep them somewhere save as we will not keep copies indefinitely.
  • Source files may be in a format you will need additional software to edit, such as Sketch or Axure RP Pro.

Non Disclosure

Neither of us will share any confidential information about each other, by any means, with anyone else.

Confidential information is any information that either of us share with each other during the course of the project. We’ll both keep shared information to ourselves and we won’t use it except for the reason it was shared. We’ll take every step to make sure it stays confidential too.

If we think that there’s a possibility that any confidential information might have been compromised, we agree to tell each other right away so we can take all necessary steps to protect ourselves.

This doesn’t apply to any information that’s already in the public domain or might become public by any other means. Although we hope that it will never happen, it also does not cover a situation where we’re required by law to disclose it, for example to the police.

Once the information is in the public domain, (for example once the site is launched) we may ask for the project to be used as a case study.

Payment schedule

As a small business, it’s crucial to us that you promptly pay the invoices that we send to you. You agree to stick to the following payment schedule:

1) Our payment terms are 14 days from the date of invoice.

2) If the project runs over a month, we’ll invoice at the end of every month for any work completed during that month.

3) we issue invoices electronically and accept payment by electronic transfer. We reserve the right to charge interest on all overdue debts at the current repo rate + 3% per month or part of a month.

The small print

You can’t transfer your contract, agreement or proposal to anyone else without our permission. If for some reason one part of these terms and conditions becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this terms and conditions, is a legal document under exclusive jurisdiction of South African courts.