Why we still really like Personas

Over the last decade or so we have been involved in a number of discussions about the value that personas play in the design process. When Jobs-to-be-done (JTBD) started becoming popular, we too thought it was the upgrade to personas that we have been waiting for. But...

Measuring the true value of design thinking

Design thinking and the fields that use Human-Centred Design (HCD), like UX and service design have finally gone mainstream. In the scramble to stay relevant, there’s a growing number of companies looking to design thinking as a means of maintaining their competitive...